If your credits did not update, first refresh the app or sign out and sign back in.

If you recently subscribed, make sure you are signed into the same Potentially account used to start the subscription.

If you subscribed through iOS or Android, check that you are using the correct Apple ID or Google account.

If your credits still do not update, contact Potentially Support and include your account email, the platform where you subscribed, the charge date, and a screenshot of your receipt if available.