If your subscription is active but you do not have access, make sure you are signed into the same Potentially account used to start the subscription.

If you subscribed through iOS or Android, confirm that you are signed into the correct Apple ID or Google account.

Try refreshing the app, signing out and signing back in, or checking your billing settings.

If you still do not have access, contact Potentially Support and include your account email, subscription platform, charge date, and receipt screenshot if available.