Subscription & Billing

How to cancel Potentially iOS Subscription

You can cancel your Potentially subscription anytime through your Apple account. Since iOS subscriptions are managed by Apple, cancellation must be done from your iPhone, iPad, or Apple subscription settings. Cancel on iPhone or iPad 1. Open the Settings app. 2. Tap your name at the top. 3. Tap Subscriptions. 4. Select Potentially. 5. Tap Cancel Subscription. 6. Confirm the cancellation. Apple notes that you may need to scroll down to find the Cancel Subscription button. If there is no cancel button, or you see an expiry message, your subscription may already be cancelled. Cancel from the web You can also manage your Apple subscriptions here: https://account.apple.com/account/manage/section/subscriptions Sign in with the Apple ID used to purchase the subscription, then select Potentially and cancel your plan. After cancelling You will usually keep access to Potentially until the end of your current billing period. Cancelling stops the subscription from renewing, but it does not automatically refund a past payment. Need help? If you do not see Potentially in your subscriptions, make sure you are signed into the same Apple ID you used when subscribing. For billing or refund questions, please contact Apple Support directly, since Apple manages all App Store payments. If you pay via web app please note the cancellation process is different.

How to Cancel Your Potentially Android Subscription

You can cancel your Potentially subscription anytime through your Google Play account. Since Android subscriptions are managed by Google Play, cancellation must be done through the Google Play Store or Google subscription settings. Cancel on Android 1. Open the Google Play Store app. 2. Tap your profile icon in the top-right corner. 3. Tap Payments & subscriptions. 4. Tap Subscriptions. 5. Select Potentially. 6. Tap Cancel subscription. 7. Follow the on-screen instructions to confirm. Google notes that if you cannot find the subscription, it may be under a different Google account. Cancel from the web You can also manage your Google Play subscriptions here: https://play.google.com/store/account/subscriptions Sign in with the Google account used to purchase the subscription, then select Potentially and cancel your plan. After cancelling You will usually keep access to Potentially until the end of your current billing period. Cancelling stops the subscription from renewing, but it does not automatically refund a past payment. Need help? If you do not see Potentially in your subscriptions, make sure you are signed into the same Google account used to subscribe. For billing or refund questions, please contact Google Play Support directly, since Google manages all Play Store payments.

How to Cancel Your Potentially Web App Subscription

You can cancel your Potentially web subscription anytime from your account billing settings. Cancel from the web app 1. Go to the Potentially web app. 2. Sign in to your account. 3. Open Settings. 4. Go to Subscriptions, Credits & Billing. 5. Select Manage Subscription. 6. Choose Cancel Subscription. 7. Follow the confirmation steps. After cancelling You will usually keep access to your paid plan until the end of your current billing period. Cancelling stops your subscription from renewing, but it does not automatically refund a previous payment. Need help? If you cannot find your subscription, make sure you are signed in with the same account you used when subscribing. If you still need help, contact Potentially Support with: - The email linked to your Potentially account - The date of the charge - The last 4 digits of the card used, if available - A screenshot of the charge, if needed

How Potentially Subscriptions Work

How Potentially Subscriptions Work Potentially subscriptions give you access to premium features, higher usage, and monthly credits depending on your plan. Billing Subscriptions renew automatically unless cancelled before the next billing date. Depending on where you subscribed, billing is managed by: - Apple, if you subscribed through the iOS app - Google Play, if you subscribed through the Android app - Potentially / payment provider, if you subscribed through the web app Monthly Credits Potentially subscriptions include credits that can be used for certain AI models, advanced features, or higher-cost requests. Credits are provided as part of your subscription plan and refresh based on your billing cycle. Unused credits do not carry over to the next month. Any unused credits from the current billing period will expire when the next billing cycle begins. Access After Cancelling If you cancel your subscription, you will usually keep access to your paid plan until the end of your current billing period. Example: If your monthly plan renews on July 30 and you cancel on July 15, you can usually keep using your paid features until July 30. Cancelling your subscription stops future renewals. It does not automatically delete your account or remove your data. Refunds and Proration Potentially does not provide prorated refunds when a subscription is cancelled. This means if you cancel partway through a billing period, you will not receive a partial refund for the unused time. Your subscription access will usually remain active until the end of the billing period you already paid for. Refund handling may depend on where you subscribed: - Apple purchases are managed by Apple - Google Play purchases are managed by Google - Web purchases are managed through Potentially or its payment provider Where to Cancel To cancel, use the same platform where you originally subscribed: - iOS subscription: cancel through Apple subscriptions - Android subscription: cancel through Google Play subscriptions - Web subscription: cancel through Potentially billing settings Need Help? If you are unsure where you subscribed, check your email receipts or your Apple, Google Play, or Potentially billing settings. For support, contact Potentially Support with the email linked to your account and any relevant billing details.

How do I update my payment method?

How you update your payment method depends on where you subscribed. If you subscribed through iOS, update your payment method through your Apple account. If you subscribed through Android, update your payment method through Google Play. If you subscribed through the Potentially web app, go to your billing or subscription settings and select Manage Subscription. If you are not sure where you subscribed, check your receipt or billing statement.

How do I get a receipt or invoice?

Receipts and invoices depend on where you subscribed. If you subscribed through iOS, your receipt is managed by Apple. If you subscribed through Android, your receipt is managed by Google Play. If you subscribed through the Potentially web app, check your billing or subscription settings for receipt or invoice options. If you need help finding a receipt, contact Potentially Support and include the email connected to your account, the charge date, and the platform where you subscribed.

Why was I charged?

You may have been charged because your Potentially subscription renewed automatically. Potentially subscriptions renew each billing cycle unless cancelled before the renewal date. If you subscribed through iOS or Android, billing is managed by Apple or Google Play. If you subscribed through the web app, billing is managed through Potentially’s web payment provider. If you do not recognize a charge, check which account or platform was used to subscribe.