Troubleshooting

I subscribed but my credits did not appear

If you subscribed but your credits did not appear, first make sure you are signed into the same Potentially account used to start the subscription. If you subscribed through iOS or Android, check that you are signed into the correct Apple ID or Google account. You can also try refreshing the app, signing out and signing back in, or checking your billing settings. If your credits still do not appear, contact Potentially Support and include the email connected to your account, the platform where you subscribed, the charge date, and a screenshot of your receipt if available.

Can Potentially recover deleted chats?

Potentially cannot recover deleted chats. Your chat history is stored locally on your device, not on Potentially’s side. If you delete your chat history, delete the app, or clear browser data, those chats may be permanently removed from your local device.

My message failed. What should I do?

If your message failed, try sending it again. You can also try refreshing the app, checking your internet connection, switching to another model, or signing out and signing back in. Some requests may fail because of temporary model availability, connection issues, or task complexity. If the issue continues, contact Potentially Support and include what model you were using, what type of task you were trying to complete, and when the issue happened.

The response stopped generating

If a response stopped generating, try refreshing the app or sending the message again. Longer or more complex requests may take more time to complete. You can also try shortening your prompt or switching to another model. If the issue continues, contact Potentially Support with the model used, the time it happened, and a brief description of the request.

My credits did not update

If your credits did not update, first refresh the app or sign out and sign back in. If you recently subscribed, make sure you are signed into the same Potentially account used to start the subscription. If you subscribed through iOS or Android, check that you are using the correct Apple ID or Google account. If your credits still do not update, contact Potentially Support and include your account email, the platform where you subscribed, the charge date, and a screenshot of your receipt if available.

I cannot log in

If you cannot log in, make sure you are using the correct email address connected to your Potentially account. You can also try resetting your password, checking your internet connection, refreshing the app, or trying again on another device. If you still cannot log in, contact Potentially Support and include the email address connected to your account.

My subscription is active but I do not have access

If your subscription is active but you do not have access, make sure you are signed into the same Potentially account used to start the subscription. If you subscribed through iOS or Android, confirm that you are signed into the correct Apple ID or Google account. Try refreshing the app, signing out and signing back in, or checking your billing settings. If you still do not have access, contact Potentially Support and include your account email, subscription platform, charge date, and receipt screenshot if available.

A model is unavailable

A model may be unavailable because of temporary downtime, provider availability, plan access, or system limits. If a model is unavailable, try another model or check again later. Different models may have different availability, features, and credit usage. If the issue continues, contact Potentially Support and include the model you were trying to use.

The app is slow or stuck loading

If Potentially is slow or stuck loading, try refreshing the app. You can also check your internet connection, close and reopen the app, sign out and sign back in, or try another browser or device. If the issue continues, contact Potentially Support and include your device, browser or app version, and when the issue happened.

How do I contact support?

You can contact Potentially Support through the support option inside the app or help center. When contacting support, include as much detail as possible so we can help faster. Helpful details include your account email, the device or platform you are using, the issue you are experiencing, the model you were using, and any relevant screenshots or receipts.